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Overview UMR IT/ITV/Classroom Support Services provides technical assistance and support for classes, ITV classes, video conferences, events, and meetings held in UMR facilities during UMR’s regularly scheduled business hours. These hours include when classes are in session, as well as when the facilities are open for UMR sponsored events.
This support includes setup of UMR provided equipment, technical assistance as needed during classes, meetings, and events, orientation for meeting host and speakers, coordination with other ITV or video conferencing sites, and assistance with use of non-UMR provided equipment (e.g., laptops). Requesting Support for Events In order to provide the highest level of support to events, meetings, and classes, requests for support should be received seven days before the event.