4,711 satisfied customers. I accidently deleted very important message from my iPhone 8 last night. I tried from itune and icloude back with no luck. If you are an Exchange Online or Exchange Online Protection (EOP) customer, and you have configured connectors, this article contains important information that might affect your organization.
Recently my mother who is 90 was a victim of a computer scam. She was told on the phone that she had to type in certain things into the computer and then pay $499 to prevent it from crashing. She didn't give them her password but she did type in somethings which she doesn't remember but I suspect that the hackers who claimed to be from Microsoft in India may now be able to control her computer remotely. I have been receiving spam e-mails from her e-mail address but she hasn't initiated any of the e-mails. She has a Gateway Intel computer and I have a MAC. Is my computer vulnerable to any viruses that may come from her computer? What kind of technical help should she seek in order to get rid of her present problem?
I assume the hackers will send spam to all of the people in her book. Luckily she didn't give them any financial info and doesn't do any online banking but I I guess if she ever used a credit card to buy something, that can be picked up by the hackers.
Although she didn't give them her password, should she have her password changed? Any advice would be greatly appreciated. They already knew her e-mail address when they called her. She didn't give them her password or any other info but it was definitely a 'weak' password. The only sign of a problem was that people in her address book received spam from her e-mail address that she did not send. They did ask her to type in some commands but she doesn't remember what they were.
She recalls typing in numbers while holding down 'control'. They were able to post a form on her screen with her name and address on it. They asked her to type her credit card # on the form but she didn't it. She has the standard Norton virus protection.
Does she need more than that? Anything is possible as to what she typed in. I'll have to ask her again and see if she recalls any more info. She only has a very rudimentary knowledge of the computer so she wouldn't even know if File sharing or screen sharing was enabled. Before this happened she certainly didn't initiate any activities that go beyond the simplest tasks like looking at You Tube, sending e-mails and browsing the internet.
Not everyone in her address book got spam and she has only a few people in her book like me, her grandchildren and one or two friends. So far only I got a spam from her e-mail address but I haven't talked to the other people yet. What's interesting is that a friend of hers got the same phone call from an Indian man claiming to be from Microsoft only a week ago with the same exact baloney. That friend actually paid for the phony virus protection which they 'reduced' from $499 to $199. She gave them her credit card # after she called a number to verify the story. This scenario made my my mother think that the call that she herself received was legit because of her friend's experience.
Apple app store 1.1.1 free download for mac. Here's the rub: My mother hasn't spoken to the friend since this happened and I'm willing to bet the farm that the number her friend called was a number given to her by the hackers!!! Also: They probably got info about my mother from her friend and that's why she became a target.
She hasn't run a scan yet but she is getting a nerd form Geek Squad to come over and 'sweep' her computer and change her password to more complex one. In the past month I have gotten about 15 phone calls from those people. Sometimes when I tell them I have a Mac they shut up, often they don't seem to get what a Mac is and persist in telling me my computer is cuaing problems on the Internet. If you ask them what it is doing they cant/don't seem able to tell you specifics. I once let asked them what they wanted me to do. They told me to hold down my Windows key and some other.
This Is An Important Message For
I told them I couldn't see a Windows key. They said looks in the lower left (or something). I said I still couldn't see one but I saw one with an Apple on it. They finally got the message but I still get calls from them at least once a week. It's probably some robo dialing system that cycles through phone numbers 000 000-0000 on. Now my politeness patience is at an end and I just hang up on them (once I got an immediate call-back; they just don't learn). Do a web search for 'India your computer is causing problems on the Internet' or something like that and you'll many others getting these calls.
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